F. EXCHANGE ("STORE CREDIT") POLICY

Q: I´d like to exchange my order.  How can I do get “store credit”?
A: We want our customers and fans to be happy, so if you´re not satisifed with your order, you may exchange your item.  Here are the guidelines:

EXCHANGE POLICY (“Store Credit”)

1. You are not permitted to request an exchange UNLESS it is the exact product you’re exchanging. It must be the SAME item, which also includes but is not limited to action figures and other UN-signed merchandise.
2. Exchanges must be requested within and NO LATER than five (5) days of the time & date of your order.
3. Pre-ordered DVDs or other pre-ordered items are eligible for an exchange (“store credit”) or the same value, excluding any shipping costs incured (if any) by pwdiary.com to re-ship and a 15% restocking fee (if any). If the item was never shipped to you, then you will not be charged any additonal shipping or re-stocking fees.
4. Autographed Pieces are not eligible for an exchange under any circumstances.

Unsigned (non-autographed) DVDs

• We will not accept exchanges or store/site credit on unsigned DVDs if the shrink wrapping and/or security seal (if any) is removed, ripped, altered or damaged. 

Autographed DVDs

·         We only accept exchanges on identical un-signed DVDs, however it is at our discretion and we must be notified within forty-eight (48) hours of the time/date of your order.   

·         Autographed DVDs are not shrink-wrapped; therefore Pro Wrestling Diary does not accept returns or exchanges on autographed DVDs.  Before you purchase an autographed DVD, please understand that we will not accept returns or exchanges. No exceptions.

Autographed Miscellaneous Items

• In addition to the autographed DVDs, autographed miscellaneous items including, but not limited to—8x10 or 16x20 photos, action figures, belts, and especially DVDs sold by PRO WRESTLING DIARY are non-exchangeable -&- non-refundable. No exceptions!

General Miscellaneous

·         Any toy item or action figure in its original condition will be eligible for a refund. 

·         Any unopened item sold by Pro Wrestling Diary will be eligible for a refund.

·         As long as your product meets the above conditions and you ship the original package, we´ll refund your money, excluding the shipping charges.

·         Pro Wrestling Diary, LLC is not responsible for any damaged, lost or stolen items.